The ultimate third-party compliance tool for customer support tools
Running a support platform means juggling customer conversations, sensitive data, and a growing tech stack. Your customers trust you with their customer interactions – let's make sure compliance doesn't slow you down.
Main Challenges
Customer Support platforms handle some of the most sensitive personal data out there. From payment details to customer interactions, you're swimming in data that regulators love to scrutinize.
Here's what keeps your team up at night:
The Customer Data Puzzle
You're not just handling tickets – you're processing customer conversations, payment details, authentication data, and support histories across borders. Every chat log, every ticket, every customer interaction is sensitive data that needs protection under regulations such as the GDPR, AI ACT, DATA ACT and more.
Risky Integrations
Modern support platforms need to play nice with CRMs, payment processors, authentication providers, and AI tools. Each integration means another vendor to assess, another compliance checkbox to tick, and another potential data leak to prevent.
Identifying Data Flows
With 150+ vendors in your ecosystem, tracking who has access to what customer data is a full-time job. Which AI provider sees your customers' support tickets? Which analytics tool processes conversation data? Your team spends hours manually mapping data flows, while compliance costs are piling up.
How hoggo helps
customer support tools?
Comprehensive multi-framework coverage
Your compliance needs go beyond security checkboxes. hoggo helps you tackle everything from privacy regulations to third-party risk management, not just checklists.
Compliance on Autopilot
- AI-powered vendor assessments that cut approval time by 80%
- Real-time monitoring of your vendors' compliance status
- AI-powered vendor assessments that understand support platform requirements
- Automated evidence collection for privacy and compliance reviews
Smart Vendor Management and Filtering
- Automatic categorization of vendors based on data types and subjects such as customer data
- Real-time mapping of sensitive data flows across your support ecosystem
- Instant filtering of vendors by data type (conversation logs, payment info, personal data)
- AI-powered risk scoring that understands support platform context
Cross-team collaboration
Compliance isn't just for security teams anymore. hoggo brings your legal, privacy, security, and operations teams together in one intuitive platform.
The Result
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Time& Money Saved
- Save €817,000 on avg. annually for medium-sized companies (150 vendors)
- Save €2.7M on avg. annually for larger companies (500+ vendors)
- Cut vendor assessment time from 2 hours to 24 minutes
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Vendor Overview
- Complete visibility into which vendors access customer conversations
- Automated alerts when vendors change their data processing activities
- Real-time monitoring of vendor compliance status
- Automated data flow documentation for compliance evidence
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Growth Accelerated
- New vendor onboarding in days, not weeks
- Quick expansion into new markets
- Confident handling of regional regulations
- Focus on innovation, not documentation